Flo

SEA SMEs' customer interactions happen on WhatsApp, Instagram.

SMEs lose sales when human CS staff aren't available after working hours. They struggle to keep up with messages when typically only a handful of staff man multiple channels, even as these staff juggle other roles.

Worse, human staff are inconsistent when the product is technical, or language barriers exist.

There are many solutions out there but SMEs we spoke to said they were not easy to use and too expensive.

Flo makes conversational AIs for customer service. Flo is intentionally simple

Founding Team

Tan Chin Hong Rae

I have a strong need for autonomy — a freedom chaser; allergic to bureaucracy and stupid things. Right now, I'm interested in solving real problems for people I can connect with and speak directly to. Most people consider monetary freedom but I like "Spiritual Freedom" too – "letting go" as I desire

Jiaxin Lin

I'm Jiaxin, and I'm building Flo, a conversational AI that offloads the work of replying to customers through text. My goal is to provide a service that actually solves the problem, not software that only solves a bit of it. Right now that means working closely with smaller businesses.